Posts Tagged ‘tmobile’

Gee thanks T-Mobile

Monday, November 21st, 2011

This morning, I’m trying to surf from my phone, and I get this content filtered err message saying my phone has been enabled for “Web Guard” which has determined I’m trying to go to a naughty page, which can’t be allowed.

So I call tech support. First there’s the ‘helpful’ phone system that says it understands speech and touch tones, but doesn’t understand either, and if it doesn’t like your response three times in a row, disconnects you entirely, instead of passing you on to a human. I finally figure out something it recognizes and get a human, who is full of fail on my problem, and of courses asks me to do the traditional reboot of the device. At which point my phone stops powering on correctly. It gets 75% through booting and then hangs on a blank screen.

Seriously? I call for messed up internet, and now I don’t have a working phone at all? And of course he helpfully suggests that I can buy a new phone since I’m out of warranty on this one.

Now I’m regretting not pick up one of birdie’s spare iphones.

UPDATE: I spent an hour or so seeing if there was any way to get at my storage on the phone, so I could backup anything non-cloud, but no joy. After doing a factory reset, the phone seems to be working again. At least with Android I’m not missing any contacts, just all the text messages since the last time my G1 died.

UPDATE2: It looks like this new life might be temporary. The phone is running hot and crashed once so far, while trying to re-download all my basic apps. And I notice it’s stuck in edge mode instead of 3G. Hrm.

Time for a new phone?

Friday, October 14th, 2011

I installed the twitter app on the iPad and the Galaxy Tab. When I went to install it on my phone, it doesn’t show up in the list of installable apps for my phone. It was such a cool shiny once, now it’s all dull and old. Time keeps on ticking, etc.

Tmobile and the Galaxy

Wednesday, November 10th, 2010

So, I love my iPad, but I have been wanting a Galaxy tablet as well. There are so many apps for Android that will never be available in Steve Jobs-land. I saw that T-Mobile is supposedly selling them starting today, and figured I’d see what there is to be seen.

First off, while the tablet is prominently listed on the t-mobile front page, it’s not actually available for purchase in their system. If you hit the “buy” button, you get taken to a list of available devices that doesn’t include the Galaxy. If you chat with t-mobile support, they say “it’s not in my list either, try again in two hours”. OK, fine, I want it today anyways, I’ll try calling a local t-mobile store. The landline to the Seattle downtown t-mobile store is such terrible quality, crackling with static, I didn’t bother trying to talk to anyone. The store in Lake City doesn’t even bother to answer the phones. I guess they don’t want a sales commission today.

I suppose I’ll just have to walk down to the store at lunchtime.

UPDATE: No one answers the phone at the Lake City T-Mobile store. Lucky me, they do answer the phone at the downtown store, and were willing to hold the 1 they had left for me, if I got there in 30 mins. When I got there, turns out they had not actually saved me one, but no one else had come in asking yet, so all’s well that ends well. They didn’t have any soft cases, only a hard case, which I declined for now. Kinda surprised the sales guy forgot to try and sell me a microSD card. Luckily, the device has 12gb free out of the box, so no worries yet. Annoyingly, the t-mobile.com website while letting you ask for accessories for the device, isn’t properly configured for it yet, and gives back irrelevant results. The connector looks like it would be compatible with the ipod connector, but it’s not. The device comes with DoubleTwist sync software, which automatically starts scanning your iTunes library once installed. Lucky for me it’s not a modal operation, so I was able to test sync a music file and listen to it. It is going to take a really long time to add everything in my library though.
Looks like some apps I have on my android phone are no longer available. A pity, I would have liked to play pac-man on the bigger screen, but even if I wanted to pay for it, NAMCO disappeared it from the store. Maybe there’s a way to sync apps between devices.

UPDATE2: It looks like the phone number they assigned to the device (they are a phone company, and it does support SMS) was recently owned by a bankruptcy lawyer. I just got a message from someone at the U.S. Trustees office calling the lawyer back. I can’t figure out how he managed to leave the message though; when I call the phone number, I get an automated message that says “this subscriber doesn’t accept incoming calls” and then the phone just rings forever. Maybe it’s the last message the lawyer’s phone was supposed to get, and it’s been waiting in cyberspace for who knows how long. Seems like a serious enough issue, I called the trustee back and left him a voicemail to let him know the message didn’t get to who he wanted it to get to.

T-Mobile suckage

Saturday, August 21st, 2010

Something has gone wrong with the t-mobile tower that serves my house, and I’m wavering between getting 3-bars of service that don’t actually work, and straight up “no service” error messages. Of course you can’t get any sort of customer support out of t-mobile without a phone; they claim to have a chat support system, but it doesn’t actually work, and they don’t offer any support by email. Too bad I finally kicked my land line to the curb. At least the cable modem still works.

Grrrr HTC G1 battery woes

Wednesday, September 9th, 2009

Well under the 1 year mark, and my G1 battery has gone kapput. You can try to call me, and I might be near an outlet and plugged in, but don’t count on it.

woo hoo technology =p

UPDATE:  Bought a new, OEM, battery at the tmobile store (way overpriced, but I wanted my phone to be working again now, silly me), and the phone refuses to charge it too,  so that was a big waste of time.

UPDATE2:  Just noticed, the user manual doesn’t mention the orange LED, only the green and red.  Strange.

UPDATE3:  t-mobile customer service rocks.  they are 2-daying me a replacement phone, no major grief, and refunded the new battery that didn’t help.  HTC, on the other hand, makes a crap phone it seems.

UPDATE4: so, replacement phone came, and it won’t charge the old battery now…sigh.

G1 Frustrations

Tuesday, March 31st, 2009

So, finally broke down and picked up the t-mobile iphone, the G1.  So far it’s pretty nifty, though I miss being able to stretch the screen with a simple spreading of my fingers, but whatever.

1. The first annoying thing is, if you go to the android website, they show pac-man as a free app, woo hoo!

But the app isn’t in the actual marketplace, when you visit from the phone.  Talk about a major bait-and-switch.

2.  If you pause the music too long, it takes forever to unpause.

I haven’t sat down an experimented to determine the exact timeframe, but somewhere between the short-pause, and however long it took me to order my food at Subway, something goes screwy.  On the other hand, it is nice to have the ability to pause the music without having to unlock the handset, or yank the headphones, like I do with the iTouch, so it’s almost a wash.