Grrr. You have a perfectly working payment website, complete with user logins and emails already set up. You decide to replace it, I guess because someone needed an excuse to still be employed, so you wipe out the old system and build a new one from scratch. And because you are extra stupid, and want to waste a bunch of money on customer service phone calls, you can’t be bothered to use the same email address-to-account linkup that you had in the system, and instead make everyone call in, all on the same day, because you didn’t bother to warn people you were intentionally breaking your system ahead of time. Incompetent jerks.
Door to Door does an OK job of storing your stuff, but their billing department is staffed by losers. Remind me to tell you sometime about the 6 months it took to get them to stop double-billing me. Months of phone calls and messages, never answered nor returned, before I finally just started calling other departments and asking them if anyone actually worked in the billing department.