Just when you thought the issue was dead and buried, the less than stellar group in charge of Kindle support manages to make a mess all over again. Seems that they are claiming they never received the damaged Kindle. Unfortunately for them, I kept the UPS tracking number for both kindles I returned to them, and can verify that they indeed were successfully delivered. Jeff Bezos, your staff is really making me regret my latest Kindle purchase. Starting to think a Nook looks sexy, even with it’s silly touch screen.
UPDATE: I dug up the UPS tracking numbers, which thankfully still work a month after the package got there, and they relented. for now. They seem dead set on making me regret convincing my family to go digital with me.