Posts Tagged ‘broken’

Kindle Fire stumbles

Tuesday, November 15th, 2011

It’s not been an impressive product release so far, for all that it happened a day early. First up, the first-power-on registration process was broken and required making a 20 minute call to tech support. Up next is the way many apps aren’t available for the Fire, even though they appeared in the TV add for the Fire, like IMDB. Hell, the front page of IMDB has three different links to the Kindle Fire, but you’d be a sucker to buy it for that, since it doesn’t actually friggin work on this device.

UPDATE: Interesting, in addition to lacking support for the IMDB app, they also don’t support the dropbox app, though they will auto-suggest box.net’s app instead. No Spideroak app either. I’d wonder if they weren’t preventing cloud competition by excluding these apps, but all three use Amazon S3 for their back-end, so it seems kinda random rather than malicious.

UPDATE2: How odd. The IMDB app is suddenly on my home page on the fire, but the app’s page on the amazon app store still says the fire isn’t supported.

UPDATE3: Looks like not a single epub reader is allowed on the kindle, even though there are dozens in the app store, some that even say they’d work on my decrepit G1 phone….

Skype suckage of the day

Monday, November 14th, 2011

The latest update to skype has added a watermark-logo onto the video. Sounds like it’s time to move on to the next free communication software for me.

Also, someone at Skype is trying to game their performance numbers, methinks. There’s a feedback system as part of the client program, but it hasn’t worked for several releases now. It’s hard to believe that someone could go through multiple release cycles and not notice, so I suspect shenanigans.

Sleep Country GRAR

Thursday, July 14th, 2011

You’d think spending a hefty chunk of change on a new bed, you’d get top-flight service. They had to deliver the mattress before the frame, because it was a end-of-life’d floor model, OK, that’s understandable, but when they show up minus the slats, shrug their shoulders and leave my mattress leaning against the wall (on top of a painting, which thankfully wasn’t damaged), and then don’t return calls trying to resolve the problem? That’s not OK.

Will try very hard not to take my frustrations out on the poor sap interviewing for a job with me today.

UPDATE: I eventually got a call back from ‘Joe’, who claimed he would have the problem taken care of by today, but then never called back. I have no meetings past 10am today, so I think I will just keep calling back myself until I get a firm delivery date and time. Or I’ll just run down to Lowes, get some wood cut, make my own slats, and then call Discover to initiate a chargeback on the slats part of the purchase. I just want this part of the move over with already.

UPDATE2: I called ‘Joe’ again this morning, and he says the delivery IS scheduled for today, and he just forgot to call me back and tell me. I’m crossing my fingers, but not holding my breath.

UPDATE3: They did eventually show up, and the bed has been a dream ever since.

Good job eyefi [hamburger]

Tuesday, March 8th, 2011

Someone is playing extra stupid at EyeFi today. They send out 3 different spam emails over the course of 15 minutes, their unsubscribe page is broken, and the contact email address they have listed on the website bounces.

Arrogant Idiocy

Friday, January 28th, 2011

I wrote a quick note to the newsdesk of one of our local papers, asking why they hadn’t had any prominent coverage of the Egypt situation on their website (they had small links under national and tech sections, but no above-the-fold story). I get back a response claiming they did have one, but no one was clicking on the story, so they’d demoted it. I point out that, 1. It’s the top story, by user interest, on every other news organizations website today, and 2. I had visited the site multiple times during the timeframe he claimed the story was prominent, and didn’t see it. He responds again, with anger, arrogance and bluster. And silently fixes whatever was broken, so now they have a section on Egypt above the fold, finally.

It’s far from the only time they’ve had a broken website and been uninterested in finding out and fixing it. Kinda odd considering they don’t even have a print version of their ‘paper’ anymore, so the website IS their only job. I certainly question why anyone spends money advertising with them.

Samsung Galaxy Tab dead already?

Friday, January 28th, 2011

I’d swear last time I looked at it, it had plenty of charge, so I was surprised when it wouldn’t come on at first button press. Dead batteries happen, so I plug it in, and that’s when I start getting annoyed, since it’s showing no signs of life at all. Maybe spend more money on device QA and less on TV ads, eh Samsung?

Unexpected Kintec costs

Monday, December 6th, 2010

When I decided to buy into the Kinect craze, mostly so I can play the Zumba game and impress my mom next time she wants me to come with her to a Zumba session, I knew there’d be a price to pay. The first cost was to my stopped up head; I had to re-arrange my living room to use the length of the room for viewing, instead of the width, which meant reconfiguring both AV and networking systems, which meant kicking up a lot of dust and cat fur, achoo.

There were the half-dozen reboots of the Tivo before it re-recognized the external drive, but no lost data so allswell there. Unfortunately, I noticed the right channel going out on my amp since everything got moved around, and sure enough, it’s something wrong with that component, not a simple bad cable to be replaced.

I suspect that as with most modern toys, replacement will be cheaper than repair. Seems like a waste, but thank goodness we have good, free, e-cycling options in Seattle.

iPad 3G is dead =(

Monday, August 23rd, 2010

When I foursquared in this morning, it was all working fine, but by the time I got to Nickerson Street Saloon for lunch, it was dead of the worst sort.  PC doesn’t recognize any sort of device being plugged in.  sigh.

UPDATE:  I would swear I had done all the possible combinations of the two buttons available to me, for the standard 10 seconds.  Then again, he said it was 15 seconds of holding down both home and power.  So far, looks OK again.  All things crash.

T-Mobile suckage

Saturday, August 21st, 2010

Something has gone wrong with the t-mobile tower that serves my house, and I’m wavering between getting 3-bars of service that don’t actually work, and straight up “no service” error messages. Of course you can’t get any sort of customer support out of t-mobile without a phone; they claim to have a chat support system, but it doesn’t actually work, and they don’t offer any support by email. Too bad I finally kicked my land line to the curb. At least the cable modem still works.

Door to Duh Storage

Monday, May 3rd, 2010

Grrr.  You have a perfectly working payment website, complete with user logins and emails already set up.  You decide to replace it, I guess because someone needed an excuse to still be employed, so you wipe out the old system and build a new one from scratch.  And because you are extra stupid, and want to waste a bunch of money on customer service phone calls, you can’t be bothered to use the same email address-to-account linkup that you had in the system, and instead make everyone call in, all on the same day, because you didn’t bother to warn people you were intentionally breaking your system ahead of time.  Incompetent jerks.

Door to Door does an OK job of storing your stuff, but their billing department is staffed by losers.  Remind me to tell you sometime about the 6 months it took to get them to stop double-billing me.  Months of phone calls and messages, never answered nor returned, before I finally just started calling other departments and asking them if anyone actually worked in the billing department.