The ever helpful IT folks at work decided to upgrade our issue tracking system. The new system removed the two buttons I use most often, and replaced them with a 6 step manual process.
Gee, thanks.
It’s not like they added new choices at each of those six steps, there is still only one valid workflow, and it won’t tell you what the workflow is, you have to have already known beforehand what the two buttons did under the covers, or you are screwed.