You’d think spending a hefty chunk of change on a new bed, you’d get top-flight service. They had to deliver the mattress before the frame, because it was a end-of-life’d floor model, OK, that’s understandable, but when they show up minus the slats, shrug their shoulders and leave my mattress leaning against the wall (on top of a painting, which thankfully wasn’t damaged), and then don’t return calls trying to resolve the problem? That’s not OK.
Will try very hard not to take my frustrations out on the poor sap interviewing for a job with me today.
UPDATE: I eventually got a call back from ‘Joe’, who claimed he would have the problem taken care of by today, but then never called back. I have no meetings past 10am today, so I think I will just keep calling back myself until I get a firm delivery date and time. Or I’ll just run down to Lowes, get some wood cut, make my own slats, and then call Discover to initiate a chargeback on the slats part of the purchase. I just want this part of the move over with already.
UPDATE2: I called ‘Joe’ again this morning, and he says the delivery IS scheduled for today, and he just forgot to call me back and tell me. I’m crossing my fingers, but not holding my breath.
UPDATE3: They did eventually show up, and the bed has been a dream ever since.