So there’s been a bit of an internet hub-bub about a mysterious call-home-exe named pifts.exe, found in some Norton security products. I have no say one way or another about what pifts might be doing. I can only speak to the ongoing debacle that their handling of questions in their forums.
Right now, the only example of pifts I can find is in the mac forums. Every other thread with that keyword gets deleted, and the poster banned.
This is just plain stupid on the part of the moderators, and if I were the VP in charge of marketing or PR at Symantetc, you can guarantee there’d be a few less people employed in the forums department, by 5pm tonight. This is the 21st century. The idea that you can supress bad news has been widely discredited, and it’s been proven over and over again that the effects of a blown cover-up are always worse than the original “crime” you tried to hide.
Of course, if you pay for Norton AV products, you can’t be expecting much value for your money. As best I can tell, Ghost is the only product with the Norton name on it, that deserves to exist, much less be paid for. YMMV.
UPDATE: Dave Cole, allegedly speaking for Symantec, has posted a statement that seems untrustable on it’s face, since it puts forth as “fact” several items that are known to be false, especially as relates to the timeline of forum deletions. How anyone could trust a liar so bad at it, is beyond my comprehension. Dear manager of Dave Cole, fire him and hire someone who can at least figure out how to lie convincingly. The truth is clear, you were deleting ANY mention of pifts.exe, well before the 4chan crowd came along, not just spammy comments.
If you are going to lie about something so obvious and verifiable, how can anyone believe anything else you claim?
UPDATE2:
So, symantec is still putting out a bogus story on the post deletions, but have finally started to show some sense on the technical side of things, though Reese Anschultz looks to be getting a little frustrated.
Tim Lopez is still pushing the spam lie hard. I’m amazed that he’s got the heart for it. I can’t imagine how bad I’d feel about myself, that the only job I can get, is one where I’m forced to repeat statements everyone knows are mostly lies. Especially when people keep posting proof that he’s a liar.
Tony Weiss spins a pretty line of BS a couple times too, but it’s pathetically obvious that even he knows he’s not telling the truth; why else would he use such tortured language?
To recap, Reese Anschultz – not a liar, just not very polite with the customers.
Tim Lopez and Tony Weiss – still spreading misinformation, still not very good at it.
UPDATE3: Looks like Jeff Kyle “group manager for consumer products at Symanetc” is repeating the lie, for the UK side of things.
Louis Cheng of Edelman PR isn’t doing a good job either, linking to the statement that people have already discredited. It doesn’t enhance your client’s rep, it only reinforces the idea that they are deliberately spreading false information.
UPDATE4: LOL, the forum registration for Norton uses a editable field for the TOS. I replace their text with, “Norton agrees that I can post anything I like, and will pay me $1000.00 per word that they publish on their website.” That’s like a totally binding contract, right? =p