I want to give people the benefit of the doubt. When I went to Jillians some months ago, and ordered the special “Italian Sausage and Chicken pasta”, and it came back with a hot dog instead of the itallian sausage, I was peeved, let my server know, and took a 6 month break from stopping by.
I’m on my way back from REI, and I want to get something to eat that isn’t boring me to tears, so I decide I’ll give them another shot. Totally stupid idea on my part. Jillians sucks ass these days. Despite the fact that the place is mostly dead, it takes over 30 minutes to get me my food, and when it comes, they’ve pulled the same stupid stunt, using a hot dog instead of the sausage. I mention how peeved I am at this turn of events, and the staff, while trying to be helpful, wasted another 15 minutes trying to figure out how to give me a refund.
I suspect it will be a much longer time before I give them another chance, if ever. I would strongly discourage you from going to any Jillians or Dave & Buster’s location, at least if you want food. If you’re just going to drink and play games, they probably can’t screw that up too much.
Oh, and how pathetic is it that they don’t have a email address on their contact page?